Account Opening/KYC

Account Opening/KYC

End-to-end value chain delivery in KYC Services

Teleperformance India has been successfully managing the KYC, AML & customer due diligence  across Retail and Business customers over a DECADE .

Through a meticulous approach, we ensure resolution for Account Opening and KYC in India at the first point of contact. Customer service & Complaints queue – managing regular KYC data and documentation management, regular reviews, refreshes, remediations and additional focus on higher risk entities thereby reducing the risk of regulatory non-compliance. 

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Key Value Delivery Highlights

  • 13+ Years of handling customer service since 2006

  • 1.5 Mn KYC documents processed annually

  • Helps to enhance regulatory compliance, including KYC, AML and customer due diligence

  • Been an integral part in making the bank to be rated #1 amongst 7 other international banks for opening business current accounts

  • 95% of fast track urgent cases were opened within 2 hours of receipt

  • 30% reduction in cycle time through automation

Service Capabilities

Services Offered

  • Personal Customer KYC
  • Small & Medium Business KYC
    - Medium Business from 5 to  10 Mn turnover
    - Small Business  with < 5 Mn turnover
  • Large Business KYC 
    - For Businesses > 10 Mn turnover

Customer Due Diligence - Data entry of customer information & validates the information by accessing internal databases, social media and websites

Ongoing review of customer activity based on FSA & FCU regulations, the identification of potential AML risk factors, and changing regulatory landscape

Enhanced Due Diligence - Media, Politically Exposed Persons (PEPs), and sanctions screening to be completed on an ongoing basis. The thorough execution of Transaction reviews and filing of Suspicious Activity Reports (SARs)

Strengthening AI Diagnostic Solutions

Service Capabilities

Services Offered

  • Personal Customer KYC
  • Small & Medium Business KYC
    - Medium Business from 5 to  10 Mn turnover
    - Small Business  with < 5 Mn turnover
  • Large Business KYC 
    - For Businesses > 10 Mn turnover

Customer Due Diligence - Data entry of customer information & validates the information by accessing internal databases, social media and websites

Ongoing review of customer activity based on FSA & FCU regulations, the identification of potential AML risk factors, and changing regulatory landscape

Enhanced Due Diligence - Media, Politically Exposed Persons (PEPs), and sanctions screening to be completed on an ongoing basis. The thorough execution of Transaction reviews and filing of Suspicious Activity Reports (SARs)

Technical Support

Value Delivery

  • 10% Productivity benefit to a leading banking in the UK
  • Transition and Training - Due to existing domain knowledge, the transition duration is just 15 – 30 days
  • Reduced processing time by 40% and 65% reduction in manual date entry errors due to the implementation of an inhouse dairy tool
  • 360-degree Business coverage with 13+ years of experience forming a center of excellence within TP for compliance

We manage your regulatory compliance, including KYC, AML and customer due diligence.

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We manage your regulatory compliance, including KYC, AML and customer due diligence.

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Service Capabilities

Customer Identification

  • Identify client based on the ID&V using reliable and independent sources
  • Maintain records of customer identity as per regulatory requirements

Due Diligence

  • Perform regulatory Anti Money Laundering and KYC due diligence

Transaction Monitoring

  • Set key indicators for risk sensitive accounts 
  • Periodical review of risk categorization
  • Intensified monitoring for high risk accounts
  • Suspicious Transaction Report created
  • Periodic -refresh of KYC essentials 
  • Remediation of mandatory details

Risk Management

  • KYC screening against the sanctioned country check
  • High risk countries screening
  • Anti-money laundering checks
Sales

Service Capabilities

Customer Identification

  • Identify client based on the ID&V using reliable and independent sources
  • Maintain records of customer identity as per regulatory requirements

Due Diligence

  • Perform regulatory Anti Money Laundering and KYC due diligence

Transaction Monitoring

  • Set key indicators for risk sensitive accounts 
  • Periodical review of risk categorization
  • Intensified monitoring for high risk accounts
  • Suspicious Transaction Report created
  • Periodic -refresh of KYC essentials 
  • Remediation of mandatory details

Risk Management

  • KYC screening against the sanctioned country check
  • High risk countries screening
  • Anti-money laundering checks