Collection Services

Collection Services

Collections & Recoveries at Teleperformance India sit at the end of the credit risk life cycle. The aim of Collections is to support customers in returning to a position of financial health whilst reducing credit losses. Our Collection Services in India service products such as consumer and commercial loans, cards and secured loans.

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We assist customers during this crucial phase using the following approaches:

  • Engagement with customer 

  • Understanding reason for non-payment (can’t pay or won’t pay)

  • Understanding longevity of situation (short term or long term)

  • Risk scoring and segmentation to determine the right treatment and contact strategies for our customers

  • Collection strategies are often deployed on a champion/challenger basis in order to learn and optimize

Service Capabilities

The aim of Collections is to support customers in returning to a position of financial health whilst reducing credit losses.  The area is often split by arrears stages into 3 key arears - pre delinquency, collections & recoveries

Our Collection and Recovery Services Include:

  • Payment Support Plan
  • Financial Difficulty support
  • Credit Control
  • Debt Collections
  • Debt Recoveries
  • Bankruptcy
  • Default Management
  • Investigations
  • Settlement
Strengthening AI Diagnostic Solutions

Service Capabilities

The aim of Collections is to support customers in returning to a position of financial health whilst reducing credit losses.  The area is often split by arrears stages into 3 key arears - pre delinquency, collections & recoveries

Our Collection and Recovery Services Include:

  • Payment Support Plan
  • Financial Difficulty support
  • Credit Control
  • Debt Collections
  • Debt Recoveries
  • Bankruptcy
  • Default Management
  • Investigations
  • Settlement

You can count on us for all your collection and recovery services

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You can count on us for all your collection and recovery services

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Technical Support

Value Delivery

  • We can help you take steps to identify financial difficulties sooner and take corresponding actions
  • Customer circumstances can change quickly and we are therefore vigilant to assist customers and avoid credit losses