Dispute  Management

Dispute Management

We provide highly configurable and robust solution to help payment processors in automating
network settlement, billing, fee distribution and dispute management in India. We help in end-to-end settlement and merchant disputes for the customer. The solution has options to define user roles, merchants, currencies, reason codes and action codes.

Our team has won global recognition: Winners of top 10 Industry awards (Stevie, GSA, Best Customer Experience Team & Complaints Handling Team, National Congress Awards etc.).

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Key Value Delivery Highlights

  • 100% accuracy in dispute management – We don’t just manage disputes, we manage customer expectations.

  • All customers experiences are indistinguishable – Reducing customer effort with complaint management proficiency.

  • Consistently achieving 97% resolution rate.

  • Disputes are resolved at FPOC.

Service Capabilities

  • Merchant disputes management - we provide real time support for Merchant disputes
  • Fraud and ATM disputes management - deal with ongoing disputes and save customer the trouble of following up on the status
  • Card holder disputes include chargeback & arbitration
  • Handle ongoing disputes, raise fresh challenges, dispute follow up, merchant interaction to resolve disputes, create a case file, extend a suspension or also chargeback a transaction and manage liquidation queries
  • The Disputes team also manages large call volumes from companies that fall into administration / liquidation
Strengthening AI Diagnostic Solutions

Service Capabilities

  • Merchant disputes management - we provide real time support for Merchant disputes
  • Fraud and ATM disputes management - deal with ongoing disputes and save customer the trouble of following up on the status
  • Card holder disputes include chargeback & arbitration
  • Handle ongoing disputes, raise fresh challenges, dispute follow up, merchant interaction to resolve disputes, create a case file, extend a suspension or also chargeback a transaction and manage liquidation queries
  • The Disputes team also manages large call volumes from companies that fall into administration / liquidation
Technical Support

Value Delivery

  • Implementation of 12 ideas through the AIM framework
  • 11% reduction in overall complaints due to Lean Six Sigma projects initiated
  • 14 FTE benefit due to implementation of ideas

We don’t just manage disputes, we manage customer expectations.

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We don’t just manage disputes, we manage customer expectations.

Know More