Drawdown Services

Drawdown Services

Teleperformance is the Centre of Excellence with 100% releasing completed by the closing team. The team in India manages the customer journey from the post offer stage until the drawdown (release of funds) across various loan products.

Teleperformance is the Centre of Excellence with 100% releasing completed by the closing team. The team manages the customer journey from the post offer stage until the drawdown (release of funds) across various loan products.

Teleperformance is the Centre of Excellence with 100% releasing completed by the closing team. The team manages the customer journey from the post offer stage until the drawdown (release of funds) across various loan products.

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Key Value Delivery Highlights

  • Our products include residential/buy to let mortgages, small and medium enterprise loans, consumer and commercial cards/loans and auto loans.

  • We offer services across all channels – virtual relationship management, voice, SMS, chat, emails, back-office and application sources include brokers, branch & direct.

  • Large Volumes of Disbursals Managed
    Offered nearly £28 Bn and disbursed over £23 Bn in Lending across 2018.

  • Re-Imagining Lending Application Cycle
    Deployed innovative solutions supported by LEAN/Six-Sixgma methodologies to reduce lending offer cycle from 11 days to 48 hrs for a leading UK Bank

Key Capabilities

Products and Offerings

Our products include residential/buy to let mortgages, Small and medium enterprize loans, consumer and commercial cards/loans and Auto loans.
We offer services across all channels – Virtual relationship management, Voice, SMS, Chat,Emails, back-office and application sources include Brokers, Branch & Direct

Large Volumes of Disbursals Managed
Offered nearly £28Bn and disbursed over £ 23Bn in Lending across 2018

Re-Imagining Lending Application Cycle
Deployed innovative solutions supported by LEAN/6-Sixgma methodologies to reduce Lending Offer cycle from 11 days to 48 hrs for a leading UK Bank

Strengthening AI Diagnostic Solutions

Key Capabilities

Products and Offerings

Our products include residential/buy to let mortgages, Small and medium enterprize loans, consumer and commercial cards/loans and Auto loans.
We offer services across all channels – Virtual relationship management, Voice, SMS, Chat,Emails, back-office and application sources include Brokers, Branch & Direct

Large Volumes of Disbursals Managed
Offered nearly £28Bn and disbursed over £ 23Bn in Lending across 2018

Re-Imagining Lending Application Cycle
Deployed innovative solutions supported by LEAN/6-Sixgma methodologies to reduce Lending Offer cycle from 11 days to 48 hrs for a leading UK Bank

Technical Support

Enhancing Customer Advocacy

  • Increase in net promoter score by 60% from 20 in Jan'15 to +45 in Dec'17

Secured Multi-Channel Services

  • Multi-channel customer services via our proprietary tool ICE thereby reducing cost and improving customer experience 

Analytics

  • Speech Analytics based applications that enable tripartite mapping of Customer Behavior, Process & Complaints
  • Sharp trend mapping via usage of analytics in Customer Lifecycle Management
  • Analytics used to reduce lending turnaround time

End-to-end solution provider of loan Services. Over the years, we have processed over 140,000 disbursal applications and released funds over £240 Bn.

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End-to-end solution provider of loan Services. Over the years, we have processed over 140,000 disbursal applications and released funds over £240 Bn.

Know More

Value Delivery

  • Flexible billing model – outcome based pricing
  • 30% straight through processing via LEAN initiative
  • 4/5 excellent feedback from solicitors on portal performance
  • 99% cases released on fund release date

Transformation through Automation and Process Re-Engineering

  • Increase in net promoter score from +20 to +45
  • Reduction in cost of operations by ~30%
  • Simplification through improvement
Sales

Value Delivery

  • Flexible billing model – outcome based pricing
  • 30% straight through processing via LEAN initiative
  • 4/5 excellent feedback from solicitors on portal performance
  • 99% cases released on fund release date

Transformation through Automation and Process Re-Engineering

  • Increase in net promoter score from +20 to +45
  • Reduction in cost of operations by ~30%
  • Simplification through improvement

Reimagining Lending Business - Our LEAN/ Six - Sigma methodologies reduced the lending TAT from 11 days to 48 hours for a leading UK Bank.

Contact us

Reimagining Lending Business - Our LEAN/ Six - Sigma methodologies reduced the lending TAT from 11 days to 48 hours for a leading UK Bank.

Contact us
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