Payment Services

Payment Services

“Leave it to the Experts”

Payments utility without a need to mention is the backbone of all financial products. Financial institutions are not only challenged with multi-dimensional compliance needs like local regulations, global regulations, clearing house needs, sanctions etc. but also are needed to provide an effective, efficient and faster services in payments space.

Teleperformance as solution providers for Payment Services in India manage end-to-end Payment Services from electronic transfers to payment queries. We help banks to run an efficient system and proven track record focusing on straight through processing, automation and stop @ source ideas. Our unique 5-dimensional payment solution framework is well positioned as a strategic partner for any financial institutions wanting to plunge the new age journey for customer experience. We also support small, medium, large and multinational corporate accounts in managing their expense and procurement systems more efficiently while leveraging their cash flow. Integrated services delivered by blending front and back office teams for maximum returns.

Key Value Delivery Highlights

Key Value Delivery Highlights

  • Robotic Process Automation capability across the payment’s life cycle. 100% process automation capability exhibited

  • 100+ currencies managed across 120 countries with 30000+ payments processed daily

  • Driven a straight through processing rate of 99.8%

  • In-house data analytics to provide continuous insight and opportunities to re-engineer and automat

  • RPA based automation for reduction of Manual input in back office process resulting in over 15% FTE benefits

  • Reduced 11% contacts via telephones into the contact centre through digital uptake

  • Created a middle office team by integrating front office and back office services resulting in 5% productivity gain and 9% efficiency gain

  • Deployment of various process improvement projects to enhance the end user experience and the transaction life cycle

  • NPS Project – to improve customer advocacy NPS from 5 NPS in 2017 to consistently achieving ~40 NPS across 2018

Service Capabilities

  • Operational 365 days a year covering 24/7 operational window
  • Saved over £1 Mn through ‘Fraud Awareness’ program
  • 5 dimensional transformation approach (Stop @ Source to augment STP, hand off reduction and mistake proofing concept to reduce manual errors, robotic automation solution for manual payments, robust quality framework and high-end data analytics)
  • Ability to handle high volume flow – 30K+ payments processed daily, 1 Mn transactions annually , 60k calls handled/month and 35K transactions managed/month in back office
  • Multi channel customer support offering
Service Capabilities

Service Capabilities

  • Operational 365 days a year covering 24/7 operational window
  • Saved over £1 Mn through ‘Fraud Awareness’ program
  • 5 dimensional transformation approach (Stop @ Source to augment STP, hand off reduction and mistake proofing concept to reduce manual errors, robotic automation solution for manual payments, robust quality framework and high-end data analytics)
  • Ability to handle high volume flow – 30K+ payments processed daily, 1 Mn transactions annually , 60k calls handled/month and 35K transactions managed/month in back office
  • Multi channel customer support offering

Augmented efficiency through our 5 Dimensional payments offering.

Augmented efficiency through our 5 Dimensional payments offering.

Value Delivery

Value Delivery

  • 99.8% straight through processing
  • £800K Cost benefit per annum delivered to the client with the stop @ source initiative
  • Payment Inventory reduction from 2400 to 1300
  • 10% efficiency gains year on year through implementation of LEAN 
  • Over 100% productivity by maintaining balance of volumes Vs FTE’s requirement
  • Proactive fraud prevention worth £2 Mn saved annually
  • Transfer to banks processed worth over £5 Mn with less than 0.5% breach reported
  • Lever for promoting digital intake - by ~30% online services promotion
  • Bouquet of tools that have been indigenously developed to cater specific tasks and to streamline customer journey

Backing the back bone for banks – Payments simplified. 

Contact us

Backing the back bone for banks – Payments simplified. 

Contact us