Portal Migration

Portal Migration

“Migrate in Ease ”

With the advent of new technologies and the volatile changes in customer demands and expectation, banks need to keep up pace and incorporate changes across their service offerings to stay ahead and competitive. One such critical aspect requires banks to constantly upgrade the service platform for customers to manage the self-care services without the need for calling up or writing to the banks. Portal migrations requires extensive robust framework for seamless interface to maintain customers data integrity and sanity.

Our team for Portal Migration in India which sits as a part of Client Servicing at Teleperformance India caters to this requirement and has delivered several migration projects over a period of 15 years. The team has experience of migrating customers on to bank’s self-servicing systems. The team also manages new registrations and amendments over the entire customer life cycle depending upon the portal that the customers onboard with thereby upkeeping the transition for the bank and for its customers effectively.

Key Value Delivery Highlights

Key Value Delivery Highlights

  • Centre of Excellence for portal migrations across various platforms like BBM, .NET and iPortal

  • Strong members with Banking expertise assisting with onboarding, registrations of new to channel clients and amending static portfolios of existing clients.

  • Over 100+ fungible resources to manage the workload based on business dynamics.

  • 5 Layered process maturity model (Robust accreditation process, Water tight quality framework, Hand off reduction, Mistake proofing concepts and Automation)

  • 100% 4 eye checks to mitigate risks or exposure to risk events.

  • Competitive pricing and Technology enabled solutions to augment operations efficiencies
Key Value Delivery Highlights

Service Capabilities

  • Quick to deliver
  • Effective understanding of source and target systems
  • Ability to manage transition Banks with clear cut project delivery & fast paced timelines
  • Strict internal Risk & Compliance framework to ensure 100% data security
  • Skilled staffs across varied matrix to suit depending on portal complexity
  • Geography agnostic and available across regions to support from near shoring / off shoring perspective
Service Capabilities

Service Capabilities

  • Quick to deliver
  • Effective understanding of source and target systems
  • Ability to manage transition Banks with clear cut project delivery & fast paced timelines
  • Strict internal Risk & Compliance framework to ensure 100% data security
  • Skilled staffs across varied matrix to suit depending on portal complexity
  • Geography agnostic and available across regions to support from near shoring / off shoring perspective

Upscale technology and use us to migrate your customers.

Upscale technology and use us to migrate your customers.

Value Delivery

Value Delivery

  • ZERO operational losses since inception
  • Digital tool implementation: driving productivity improvement efficiency by 20% and improved control checks of documents
  • In-house tool for Operational Rigor and Excellence: Productivity tool, workflow tool
  • Highly fungible staff proficiency in understanding existing as well as new portals
  • Transformation focus and change agility: Driving process improvements through visual basic interface and process design change
  • 100% SLA adherence – Resilience to manage additional workload within existing capacity even on days which pose a threat to business continuity. (floods, strikes etc.)

Migrate without impact and smoothen your customers transition to new service.

Contact us

Migrate without impact and smoothen your customers transition to new service.

Contact us