Remediation Services

Remediation Services

Teleperformance in India assists banks to carry out large small-scale remediation services with optimum focus on compliance and deadline.

In today’s ever increasing stress on regulatory compliance from regulators across the world, banks today are faced with tight deadlines to review, analyze and abstract key legal and core provisions from customer agreements and create remediation packages to ensure optimum compliance to regulatory demands.

Teleperformance assists banks to carry out large & small-scale remediation services with optimum focus on compliance and deadline. We cater, but not limited to FATCA CRS Reporting, Payment Protection Insurance, Payment Manual Re-screening’s and KYC Remediation Activities. Our services revolve around assisting financial institutions across PPI, FATCA , KYC and Payment Re-screening.

Banks require immediate attention for PPI & FATCA services as this would invite un wanted attention of regulators. Complaint resolution and customer experience management are critical for these functions for banks to drive focus on product delivery. We take over the stress out of banks in managing these seamlessly with its industry expertise. We focus on 0 compromise on quality and endeavour to deliver the best service protecting banks.

Key Highlights

Key Highlights:

  • Robotic Process Automation – In-house tool I-met 2.0 for complete workflow management and mistake proofing

  • In-house tool developed “I-Validator” for Letter validation to eliminate manual letter errors

  • 17% increase in throughput observed through creation of central repository of reference guides

  • Reduced processing time by 40% and 65% reduction in manual date entry errors due to the implementation of dairy tool

  • 80% increase in business since inception

  • In-house data analytics to provide continuous insight and opportunities to re-engineer and automate

  • Hiring done in record time of 200+ advisor within 4 weeks for 1st and 2nd phase of the project

  • 30,000 Letter printed every month with 99% accuracy

  • Reviewed 157,000 FATCA exceptions with 100% accuracy

Service Capabilities

  • Quick to hire & train, speed to support and deliver within timelines are part of our DNA
  • Omni channel support across Voice, Non Voice, SMS, Chat and Emails
Query / Remediation / Claims management for:

  • PPI - Remediation of complaints from banking customers to find out existence of PPI in their products and appropriate correspondence sent to customers on their PPI status
  • FATCA -FATCA is a piece of US legislation (part of the Hiring Incentives to Restore Employment (HIRE) Act aimed primarily at combating tax evasion by US Persons
  • KYC – KYC annual refresh for corporate and retail customers 
  • Payment Rescreening – Manual rescreening of payments which were missed by system to validate regulatory sanctions concerns
Service Capabilities

Service Capabilities

  • Quick to hire & train, speed to support and deliver within timelines are part of our DNA
  • Omni channel support across Voice, Non Voice, SMS, Chat and Emails
Query / Remediation / Claims management for:

  • PPI - Remediation of complaints from banking customers to find out existence of PPI in their products and appropriate correspondence sent to customers on their PPI status
  • FATCA -FATCA is a piece of US legislation (part of the Hiring Incentives to Restore Employment (HIRE) Act aimed primarily at combating tax evasion by US Persons
  • KYC – KYC annual refresh for corporate and retail customers 
  • Payment Rescreening – Manual rescreening of payments which were missed by system to validate regulatory sanctions concerns
Value Delivery

Value Delivery

  • Over 800,000 complaints actioned for Payment Protection Insurance (PPI) with 98% accuracy
  • 30,000 letter printed every month with 99% accuracy
  • 40% reduction in average Turn Around Time(TAT)  within 6 months
  • Reviewed entire 157,000 exceptions for FATCA classification with 100% accuracy for the bank which was reported to Regulatory bodies
  • 17% increase in throughput observed through creation of central repository of reference guides
  • 200,000+ payment re-screening activities completed over last 2 years
  • 96% cross skilling across queues
  • Trained operators and executed the completely new vertical of FATCA remediation work within 6 months

Teleperformance assists banks to carry out large & small-scale remediation services with optimum focus on compliance and deadline.

Contact us

Teleperformance assists banks to carry out large & small-scale remediation services with optimum focus on compliance and deadline.

Contact us