Customer retention is a company’s ability to keep its current customers from being lost to Competition / losing them owing poor service standards. customers have expectations about their products or services offered by the bank, and it’s important to understand their expectations clearly. We focusses on customer retention strategies in ensuring to provide the required attention to customer details. Our effective Retention & Closure strategy involves identifying the needs of the customers & then pitching the most suitable offer for their requirement with our team in India.
For all retentions, Re-Engagement is the critical enabler to keep the revenue momentum running for business and its success.
We also focus on Loyalty management which engages in customer stickiness. It spins the business cycle back in motion between the product and the customer. Services revolve around products such as Current / Savings account, Credit / Debit cards, Payments, Mortgages and Corporate Banking.