Retention &  Closure

Retention & Closure

“Exit Simplified”

Customer retention is a company’s ability to keep its current customers from being lost to Competition / losing them owing poor service standards. customers have expectations about their products or services offered by the bank, and it’s important to understand their expectations clearly. We focusses on customer retention strategies in ensuring to provide the required attention to customer details. Our effective Retention & Closure strategy involves identifying the needs of the customers & then pitching the most suitable offer for their requirement with our team in India.

For all retentions, Re-Engagement is the critical enabler to keep the revenue momentum running for business and its success.

We also focus on Loyalty management which engages in customer stickiness. It spins the business cycle back in motion between the product and the customer. Services revolve around products such as Current / Savings account, Credit / Debit cards, Payments, Mortgages and Corporate Banking.

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Key Value Delivery Highlights

  • Evolutionary adaptability to new acquisition processes

  • 70% re-engagement rates on customer retention

  • Introduction of an new in-house tool to offer the right retention offer basis the closure need identified

  • Industry benchmarked service levels measured and met – Net Promoter score, AHT, Call Transfer Rate, Retention Rate, High Risk Process, Critical and Non Critical Error Accuracy

Service Capabilities

  • Offerings complete across middle and back office, complaints management, default management, automation solutions, customer care
  • Processing of account closure / exit request across products
  • Palette offerings to fulfill retention requirements
  • Loyalty Management
  • Designing Re-engagement SOP’s
  • Closure related stationery processing
  • Fund Transfer 
  • Default Management
  • Refinancing 
  • Foreclosure
  • Settlement Processing
Strengthening AI Diagnostic Solutions

Service Capabilities

  • Offerings complete across middle and back office, complaints management, default management, automation solutions, customer care
  • Processing of account closure / exit request across products
  • Palette offerings to fulfill retention requirements
  • Loyalty Management
  • Designing Re-engagement SOP’s
  • Closure related stationery processing
  • Fund Transfer 
  • Default Management
  • Refinancing 
  • Foreclosure
  • Settlement Processing

Retain before you lose.

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Retain before you lose.

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Technical Support

Value Delivery

  • 70% re-engagement rates on customer retention
  • Average NPS at +62 throughout the year
  • TAT for close of loans reduced from 10 days to 24 hours by restructuring the process

Bounce bank on loyalty as retaining tool.

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Bounce bank on loyalty as retaining tool.

Contact us