Underwriting Services

Underwriting Services

Teleperformance India is an end to end solution provider for all your underwriting service needs. From the time the customer decides to buy a product till the approval is granted, we handle the entire customer life cycle that involves Case Registrations and Data Entry, Pre-Underwriting and Underwriting across various banking products.  We also offer specialized services in the area of multi- layered underwriting.

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Think Underwriting, Think Teleperformance India

  • Seamless application process 170,000 new lending applications processed annually

  • Handling 80% of underwriting volumes for a leading UK bank 

  • Authorized to underwrite complex loan worth £1Mn  without client intervention 

  • Lending Offer cycle reduced from 11 Days to 48 Hours using LEAN/Six-Sigma methodologies for a leading UK bank.

Key Capabilities

Products and Offerings

  • Our products include residential/buy to let mortgages, small and medium enterprise loans, consumer and commercial cards/loans and auto loans
  • We offer services across all channels – Virtual relationship management, Voice, SMS, Chat, Emails, back-office and application sources include Brokers, Branch & Direct

Niche Underwriting Capability

  • End-to-end solution provider of lending services
  • Complex and discretion based underwriting decisions upto £1 Mn

Re-Imagining Lending Application Cycle

  • Deployed innovative solutions supported by LEAN/Six-Sixgma methodologies to reduce lending Offer cycle from 11 days to 48 hours for a leading UK Bank
Strengthening AI Diagnostic Solutions

Key Capabilities

Products and Offerings

  • Our products include residential/buy to let mortgages, small and medium enterprise loans, consumer and commercial cards/loans and auto loans
  • We offer services across all channels – Virtual relationship management, Voice, SMS, Chat, Emails, back-office and application sources include Brokers, Branch & Direct

Niche Underwriting Capability

  • End-to-end solution provider of lending services
  • Complex and discretion based underwriting decisions upto £1 Mn

Re-Imagining Lending Application Cycle

  • Deployed innovative solutions supported by LEAN/Six-Sixgma methodologies to reduce lending Offer cycle from 11 days to 48 hours for a leading UK Bank
Technical Support

Secured Multi-Channel Services

Multi-channel customer services via our proprietary tool ICE thereby reducing cost and improving customer experience 

Analytics

  • Speech Analytics based applications that enable tripartite mapping of Customer Behavior, Process & Complaints
  • Sharp trend mapping via usage of analytics in Customer Lifecycle Management
  • Analytics used to reduce loan turnaround time

 

End-to-end Solution Provider of loan Services. Over the years, we have processed over 140,000 disbursal applications and released funds over £240 Bn.

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End-to-end Solution Provider of loan Services. Over the years, we have processed over 140,000 disbursal applications and released funds over £240 Bn.

Know More

Value Delivery

End-to-end Lending Solutions

  • £32 Bn worth of applications processed in a year
  • Loans worth £1.7 Mn processed till date

Enhancing Customer Advocacy

  • Increase in net promoter score by 60% from 20 in 2015 to +45 in 2017
  • Additional 30% spike in volume managed by deploying flexible staffing
  • ~45% efficiency benefits delivered through Process changes and Lean methodology

Transformation through Automation and Process Re-Engineering

  • Reduction in cost of operations by ~30%
  • Simplification through Improvement
Sales

Value Delivery

End-to-end Lending Solutions

  • £32 Bn worth of applications processed in a year
  • Loans worth £1.7 Mn processed till date

Enhancing Customer Advocacy

  • Increase in net promoter score by 60% from 20 in 2015 to +45 in 2017
  • Additional 30% spike in volume managed by deploying flexible staffing
  • ~45% efficiency benefits delivered through Process changes and Lean methodology

Transformation through Automation and Process Re-Engineering

  • Reduction in cost of operations by ~30%
  • Simplification through Improvement

Reimagining Lending - Our LEAN/ Six-Sigma methodologies reduced the lending TAT from 11 days to 48 hours for a leading UK Bank.

Contact us

Reimagining Lending - Our LEAN/ Six-Sigma methodologies reduced the lending TAT from 11 days to 48 hours for a leading UK Bank.

Contact us